Shipping policy

Where we ship. Nathavelle currently ships within the 50 U.S. states and Washington, D.C. We do not ship to destinations outside the United States, to P.O. boxes, or to APO/FPO addresses.

Order processing. Orders are dispatched within 1–2 business days after payment confirmation. Weekends and federal holidays are not counted as processing days. Processing time refers to the period between order confirmation and the item leaving our fulfilment point; it does not include transit time.

Transit time. Once an item has shipped, delivery normally takes 3–5 business days. You will receive a shipping confirmation email with tracking information; the carrier’s tracking page will show a more specific estimated delivery date.

Shipping cost. Nathavelle offers free shipping on all eligible U.S. domestic orders. There is no minimum order value.

Carriers. We select a carrier from FedEx, UPS, or USPS based on the destination and the size of the shipment. The shipping confirmation email identifies the actual carrier and provides the tracking number. If you have a carrier preference, contact info@nathavelle.my before placing the order; we can confirm whether the preference can be accommodated. Carrier changes are not possible after an order has shipped.

Non-delivery or delay. If tracking shows delivery but you have not received the item, contact info@nathavelle.my within 7 calendar days and we will open an inquiry with the carrier. If tracking has not updated beyond the expected transit window, contact the same address so that we can follow up.